TERMS AND CONDITIONS
TERMS OF USE AGREEMENT
  • The use of this site is governed by the policies, terms and conditions below. Please read them carefully.

  • Your use of this site indicates your acceptance of these terms and conditions. Your placement of an order indicates your acceptance of these terms and conditions.

  • If there is a breach to our Terms & Conditions Urban Fish Market reserves the right to cancel the order.

WHO WE ARE
  • Urban Fish Market is the host of the website at https://www.urbanfishmarket.com.au/.

  • We collect, use and are responsible for certain personal information about you.

  • We are an Australian company with headquarters at Shop 3, 90 Surf Parade, Broadbeach QLD 4218. As an Australian company, we are regulated by Australian laws, including the Privacy Act 1988 (Cth). We are also responsible as a business for the handling of your personal information under those laws.

  • We are also responsible for upholding the Spam Act 2003 in relation to electronic direct marketing and respect and follow the confidentiality principles.

CUSTOMER CARE
  • Urban Fish Market (UFM) is committed to providing exceptional customer service and quality products. We endeavour to ensure that all products listed on our website are available and pricing is true and correct. Every effort has been made to ensure that this web site is free from errors or omissions.

  • PLEASE NOTE: As this is an online store; our primary means of communication with you will be via the email address listed on your UFM order. UFM will not be held responsible for any missed communication due to the email address being incorrect. If you have more than one email address, please check all email accounts before contacting UFM.

 

STOCK AVAILABILITY
  • We endeavour to keep our website stock accurate and only display products currently available for sale.

  • In the event of a product selling out due to high demand we will update the website as soon as we are aware of the item having sold out.

  • We will contact you and discuss your preferred handling of the order should you have ordered an item that has just sold out. We will either initiate a refund or place a pre-order for when stock is back and available again.

  • Due to the nature of working with seasonal and natural products, there may be unforeseen conditions such as weather events that interrupt the supply of our fresh seafood. If this does occur, and your order cannot be filled, you will be contacted via email or text to arrange a refund, credit or alternative selection.

 

PICTURES
  • Product on the photos may look different from those on the photos.

WHOLESALE INQUIRIES
  • We welcome wholesale inquiries. Please get in touch via the contact form.

  • Wholesale details will be available upon evaluation of your request.

 

RESOLVING ANY CONCERNS OR COMPLAINTS
  • You can contact us at any time if you have any questions, concerns or complaints about anything on this page or about how your personal information has been or will be handled.

  • You can contact us via the contact form on this website.

 

AMENDMENT OF THIS POLICY
  • We may amend this policy from time to time. Any amended form of this policy will be updated on our website, and we will include the date at which the policy was updated.

  • We encourage you to check back to this page to see amendments. Current as at MAY 2022

Privacy Policy

We have created this privacy statement in order to demonstrate our firm commitment to privacy. The following discloses our information gathering and dissemination practices for this website.

 

PRIVACY AND SECURITY
  • Your privacy and maintaining the confidentiality of your personal information is very important to us. This page sets out how we handle your personal information including the collection, storage, use and disclosure of your personal information, how you can access and change your information, as well as provide us with feedback.

  • As an Australian business we are bound by the Australian Privacy Principles set out in the Privacy Act 1988 (Cth) (Privacy Act) and any other applicable Australian privacy legislation.

  • By using our services you consent to the collection, storage, use and disclosure of your personal information in accordance with this Information Handling and Privacy Policy.

  • Our site uses an order form for customers to request information, products, and services. We collect visitor's contact information and unique identifiers. Contact information from the order form is used to deliver orders and send information about our company to our customers. The customer's contact information is also used to get in touch when necessary. Users may opt-out of receiving future mailings.

  • Unique identifiers are collected from web site visitors to verify the user's identity and for use as account numbers in our record system.

  • UFM does not store financial information such as credit card numbers or personal information such as social security numbers on this website or in any of its administrative records. All payments are taken by third party companies with their own privacy policies.

  • If you have provided UFM with information about another person, then you are required to tell that person that you have done so, that they have a right to access their information, and that they can refer to this page for information on how UFM will handle their personal information, including their rights to request corrections to, or removal of, their information on our database.

  • If you have provided your contact information to us and opted into receiving communications from us, UFM will from time to time contact you with information about our products or services. When we contact you it will usually be by email; occasionally it may be by SMS/telephone. After you have subscribed to our newsletter, if you do not wish to receive any further marketing material from us, you can contact us at any time to let us know, and we will cease contacting you with such marketing. You can contact us to unsubscribe, you may also click the ‘unsubscribe’ link at the bottom of any of our newsletters.

  • If you subscribe to any of our services and/or otherwise consent to us contacting you, we will never share, transfer, lease, rent or sell your details with or to anyone.

  • UFM will take all reasonable steps to ensure that your personal information is stored securely and is protected from misuse and loss from unauthorised access, modification or disclosure. UM will keep your personal information for as long as it is required to provide you with the services you requested from us and to comply with legal requirements. If UFM no longer requires your personal information for any purpose, including legal purposes, we will take reasonable steps to securely destroy your personal information.

ACCESSING AND CORRECTING YOUR PERSONAL INFORMATION
  • You can ask UFM for access to the information that we hold about you at any time. Simply contact us to make your request. Once we have identified you as genuine we will inform you regarding the details.

  • UFM will take reasonable steps to ensure that your information is accurate, complete and up to date. However it is your responsibility to notify us when your details change. If you believe any information that we hold about you is inaccurate, incomplete or out of date, please contact us and we will amend your records.

 

YOUR PRIVACY ONLINE
  • UFM uses ‘cookies’ to collect data to help us determine which pages are most popular, peak usage times and other information which helps us make our website easier and more efficient for you to use. When you visit our website we may set a cookie on your machine so that when you next visit our website it links to your personal information that is stored on our system.

  • You can choose if and how a cookie will be accepted by configuring your preferences and options in your browser. However, if you decided not to display cookies then you may not be able to gain access to all the content and facilities on this website.

IP ADDRESS / SECURITY
  • We use your IP address to help diagnose problems with our server, and to administer our web site. Your IP address is used to help identify you and to gather broad demographic information.

  • This site may contain links to other sites. We are not responsible for the privacy practices or the content of these web sites.

  • This site has security measures in place to protect the loss, misuse, and alteration of the information under our control. We do not store financial information like credit card numbers or personal information on this site. All payments are made via PayPal.

  • This site has a SSL certificate activated.

 

UN-SUBSCRIBE
  • If you are receiving mail-outs from us it means you have previously been a customer or requested to be placed on this email service. If you wish to unsubscribe from our mailing list, please contact us via contact page and inform us of your cancellation. Thank you.

SHIPPING POLICY
PAYMENT – METHODS AND PROCESSING

PRICES
  • Urban Fish Market (UFM) reserves the right to change prices for products displayed on our online site at any time. The price payable for the goods shall be the price applicable on the date the goods are confirmed as ordered.

 

CURRENCY
  • All prices are shown in Australian dollars.

GST / TAXES

 

  • Once we receive your order we verify it, you receive the order confirmation with the invoice attached. We prepare the order and deliver as per agreement.

  • All deliveries are according to the schedule sent out each cycle.

  • If you have not received your delivery in the pick up cycle it suggests that we have ran into a wholesale supply issue. Please look out for a refund of those items not in your order delivery.

  • All our prices are in Australian dollars (AUD) and where applicable they include GST (Goods and Services Tax) for Australian residents.

  • UFM currently accepts Credit Card Payments via Stripe gateway.

  • Goods are considered sold to you one the total amount has been approved and payed to our account.

  • Placing your order means you are unconditionally accepting the prices and descriptions of the items you have ordered.